Gurlavl Corp (GLC) Technical Assistance Manager (TAC) Manager 
October 2023 – Present

• Oversees operations, and services for the after sales and SMEs
• Ensures SLA will be met and maintains customer satisfaction.

Gurlavl Corp (GLC) Pre-Sales Manager 
August 2022 – October 2023

• Handling TeLavi, Altitude, Sangfor, Oracle (ERP) Netsuite and other
  complementary solutions for the enterprise team.

RingCentral / Acquire Asia CC- Implementation Manager
July 2020 – Present (7 Months)

• Led the implementation of Contact Centre projects, ensuring that all tasks are completed on time and within budget
• Develop and lead a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout.

Altitude Software Solution Architect Manager 
September 2019 – June 2020 (10months)

• Responsible for scoping, analysis and solution design of all customer requirements. Acts as Project Manager and Sales if needed.

DTSI / Anthem System Administration Manager
April 2017 – August 2019 (2yrs and 5 months)

• Responsible for maintaining, monitoring, level 3 support, solution design, Infra. upgrade and process adherence of Network Operating Center (NOC).

Logic Solutions – Solutions Specialists / Supervisor
July 2014 – April 2017 (2yrs and 10 months)

• Responsible for Contact Center Solutions, Genesys, OTCS and Altitude (Pre-Sales, Implementation and After Sales Support).

Pre-Sales for Voice and Contact Center
January 2012 – July 2014 (2 years and 7 months)

• Responsible for all Alcatel-Lucent Voice products, Genesys and Altitude Contact Center Solutions.
• Products Handled:
  • Alcatel-Lucent
  • Altitude (OTCS – Open Touch Customer Service)
  • Genesys
  • Solarwinds
  • SIP
• Deployed Projects (Provides End to End solution):
  • Federal Phoenix (OTCS Inbound, Dialer, SMS and Email)
  • PSbank (OTCS Dialer)
  • San Miguel Corp. – SMITS (Solarwinds)
  • SPI Predictive Campaign – 5 agents (Genesys)
  • International Airline Services (IAS) – OTCC (Genesys and Alcatel-Lucent)

Capstone Telco Specialists and Server Administration 
October 2011 – January 2012 (4 months)

• Maintain and administer internal servers (Windows 2003-2008 and other applications)
• Implements active directory group policy (GPO)
• Daily Server Backup
• Supports Huawei and Avaya voice platforms and appliance
• Supports Huawei firewall and switches
• Assist IP Camera implementations
• Provide level 2 support for help desk

ePLDT, Inc. Tech Support Lvl 2 / Pre-Sales Engr
September 2006 – August 2011 (5 years)

• Implement and provision IPPBX and Contact Center solution to clients
• Provide technical expertise during product demonstrations
• Provide support to sales force throughout sales process
• Assist in presales and implementation efforts for complex data analysis and handling systems
• Provide Tier 3 support, Isolate and Troubleshoot Issues
• Assist and Provide VOIP Support for Infocom Nextone
• Deployed Projects:
  • Ventus (SSC Account) – Deployed Genesys Outbound Solution
  • Ventus (MSA Global Account) – Deployed Genesys Outbound Solution
  • International Rectifier (IRF) – Deployed IPPBX Solution, Trixbox Pro Standard Edition

CitiBank Savings Jr. Programmer
September 2005 – January 2006 (5 months)

• Programs Created:
  • Project Name: BSP Reporting System Company: CitiBank Saving; Software and Platform: XP, Visual Basic, Windows SQL Server. Hardware interfaces: Network connection (LAN)
  • Project Name: CDRC System Company: CitiBank Saving Software and Platform: XP, Visual Basic, Windows SQL Server.