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ITIL v4 Foundation

The gold standard for IT service management.

Course Overview

This ITIL v4 Foundation training introduces students to an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

In-Person | Physical

2 Days | 9am - 7pm

Basic to Intermediate

Unlimited Retakes

Why choose Inventive Media?

Frequently Asked Questions

Basic IT Knowledge: Familiarity with IT terminology, concepts, and practices can be helpful. This includes understanding of IT infrastructure, systems, networks, and common IT processes.

Work Experience: While not mandatory, having some work experience in IT or related fields can enhance understanding and application of ITIL concepts. This could include roles such as IT support, systems administration, project management, or service desk operations.

Interest in IT Service Management: Individuals who are interested in improving IT service delivery, aligning IT with business goals, and enhancing customer satisfaction are likely to benefit from the ITIL 4 Foundation course.

  • Certificate of course completion
  • Training references (PDF)
  • Exercise materials
  • Some add-ons
  • Free trainer consultation
  • Unlimited Free Retakes

Unlimited Retakes = Unlimited Hours of Learning!

We understand that individuals have different learning styles and paces, that’s why we offer the opportunity to learn at your own speed. If you need more time to grasp a concept, you are welcome to come back and retake the class at no additional cost. We believe in providing students with the support they need to succeed.

To Avail: Finish the course to qualify for the unlimited refresher classes

Validity: 1 Year

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their

The course will help you to understand:

  • how modern IT and digital service organizations operate
  • how value streams increase speed and efficiency
  • how cultural or behavioral principles guide work that benefits the wider organization
  • how to use commonly-used service management terms and concepts

The Certification Exam is not included in the Course Fee. The Course Fee only covers the cost of the training program. If you wish to obtain a certification upon completion of the course, you will need to pay the Certification Fee separately.

After the training, you make book your exam directly through PeopleCert.org

Online Proctored Exam (Facilitated by PeopleCert)

Course Outline

Module 1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

Module 2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

Module 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

Module 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Module 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Enablement
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Module 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Registration

Single Course Promo

Note: Promo rates are subject to change without prior notice
18,000
Regular Fee
4,000
less
New Student Discount
5,000
less
Alumni Discount

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august 2024

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thu15aug(aug 15)9:00 ammon19(aug 19)7:00 pmBasic Networking + CCTV Security Surveillance2 Course PackagePhysical Class

fri16aug(aug 16)9:00 amsun18(aug 18)7:00 pmMicrosoft Azure Administrator (Exam AZ-104)Network & SecurityPhysical Class

sat17aug(aug 17)9:00 ammon19(aug 19)7:00 pmCCTV Security SurveillanceInstall, Configure & ManagePhysical Class

fri23aug(aug 23)9:00 amsun25(aug 25)7:00 pmFDAS | Fire Detection & Alarm SystemNetwork & SecurityPhysical Class

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