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ITIL v4 Foundation

The gold standard for IT service management.

Course Overview

This ITIL v4 Foundation training introduces students to an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

In-Person | Physical

2 Days | 20+ Hours

Basic to Intermediate

Unlimited Retakes

Why choose Inventive Media?

Frequently Asked Questions

  1. Basic IT Knowledge: Familiarity with IT terminology, concepts, and practices can be helpful. This includes understanding of IT infrastructure, systems, networks, and common IT processes.

  2. Work Experience: While not mandatory, having some work experience in IT or related fields can enhance understanding and application of ITIL concepts. This could include roles such as IT support, systems administration, project management, or service desk operations.

  3. Interest in IT Service Management: Individuals who are interested in improving IT service delivery, aligning IT with business goals, and enhancing customer satisfaction are likely to benefit from the ITIL 4 Foundation course.

  • Certificate of course completion
  • Training references (PDF)
  • Exercise materials
  • Some add-ons
  • Free trainer consultation
  • Unlimited Free Retakes

Unlimited Retakes = Unlimited Hours of Learning!

We understand that individuals have different learning styles and paces, that’s why we offer the opportunity to learn at your own speed. If you need more time to grasp a concept, you are welcome to come back and retake the class at no additional cost. We believe in providing students with the support they need to succeed.

To Avail: Finish the course to qualify for the unlimited refresher classes

Validity: 1 Year

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their

The course will help you to understand:

  • how modern IT and digital service organizations operate
  • how value streams increase speed and efficiency
  • how cultural or behavioral principles guide work that benefits the wider organization
  • how to use commonly-used service management terms and concepts

The Certification Exam is not included in the Course Fee. The Course Fee only covers the cost of the training program. If you wish to obtain a certification upon completion of the course, you will need to pay the Certification Fee separately.

After the training, you make book your exam directly through PeopleCert.org

Online Proctored Exam (Facilitated by PeopleCert)

Course Outline

Module 1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

Module 2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

Module 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

Module 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Module 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Enablement
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Module 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Registration

Note: Promo rates are subject to change without prior notice

Single Course Promo

18,000

Regular Fee

4,000 less

New Student Discount

5,000 less

Alumni Discount

Schedules

april 2024

thu18apr(apr 18)9:00 amfri19(apr 19)7:00 pmBasic Networking Wired & WirelessNetwork & SecurityPhysical Class

thu18apr(apr 18)9:00 amsun21(apr 21)7:00 pmBasic Networking + CCTV Security Surveillance2 Course PackagePhysical Class

sat20apr(apr 20)9:00 amsun21(apr 21)7:00 pmCCTV Security SurveillanceInstallation & ManagementPhysical Class

sat20apr(apr 20)9:00 amsun21(apr 21)7:00 pmMS Windows Server 2022AdministrationPhysical Class

sat20apr(apr 20)9:00 amsun21(apr 21)7:00 pmMicrosoft Azure Fundamentals (Exam AZ-900)Network & SecurityPhysical Class

fri26apr(apr 26)9:00 amsun28(apr 28)7:00 pmFDAS | Fire Detection & Alarm SystemNetwork & SecurityPhysical Class

fri26apr(apr 26)9:00 amsun28(apr 28)7:00 pmMicrosoft Azure Administrator (Exam AZ-104)Network & SecurityPhysical Class

sat27apr(apr 27)9:00 amsun28(apr 28)7:00 pmITIL v4 FoundationIT Service ManagementPhysical Class

sat27apr(apr 27)9:00 amsun28(apr 28)7:00 pmMS Windows Server 2022Active DirectoryPhysical Class

sat27apr(apr 27)9:00 amsun28(apr 28)7:00 pmAWS Cloud PractitionerIT CertificationPhysical Class

may 2024

sat04may(may 4)9:00 amsun05(may 5)7:00 pmAdministrationWindows Server 2022Physical Class

sat04may(may 4)9:00 amsun05(may 5)7:00 pmITIL v4 FoundationIT Service ManagementPhysical Class

sat11may(may 11)9:00 amsun12(may 12)7:00 pmMS Windows Server 2022Active DirectoryPhysical Class

sat11may(may 11)9:00 amsun12(may 12)7:00 pmAWS Cloud PractitionerIT CertificationPhysical Class

sat18may(may 18)9:00 amsun19(may 19)7:00 pmMicrosoft Azure Fundamentals (Exam AZ-900)Network & SecurityPhysical Class

thu23may(may 23)9:00 amfri24(may 24)7:00 pmBasic Networking Wired & WirelessNetwork & SecurityPhysical Class

thu23may(may 23)9:00 amsun26(may 26)7:00 pmBasic Networking + CCTV Security Surveillance2 Course PackagePhysical Class

fri24may(may 24)9:00 amsun26(may 26)7:00 pmMicrosoft Azure Administrator (Exam AZ-104)Network & SecurityPhysical Class

sat25may(may 25)9:00 amsun26(may 26)7:00 pmCCTV Security SurveillanceInstallation & ManagementPhysical Class