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ITIL v4 Foundation

The gold standard for IT service management.

Course Overview

This ITIL v4 Foundation training introduces students to an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

In-Person | Physical

2 Days | 20+ Hours

Basic to Intermediate

Unlimited Retakes

Why choose Inventive Media?

Frequently Asked Questions

  • Familiarity with cloud computing is helpful but isn’t necessary.
  • Understanding of network configurations, including TCP/IP, Domain Name System (DNS).
  • Certificate of course completion
  • Training references (PDF)
  • Exercise materials
  • Some add-ons
  • Free trainer consultation
  • Unlimited Free Retakes

Unlimited Retakes = Unlimited Hours of Learning!

We understand that individuals have different learning styles and paces, that’s why we offer the opportunity to learn at your own speed. If you need more time to grasp a concept, you are welcome to come back and retake the class at no additional cost. We believe in providing students with the support they need to succeed.

To Avail: Finish the course to qualify for the unlimited refresher classes

Validity: 1 Year

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their

The course will help you to understand:

  • how modern IT and digital service organizations operate
  • how value streams increase speed and efficiency
  • how cultural or behavioral principles guide work that benefits the wider organization
  • how to use commonly-used service management terms and concepts

Each student shall be provided access to an actual paid Azure subscription/account during the 2 days training.

The Certification Exam is not included in the Course Fee. The Course Fee only covers the cost of the training program. If you wish to obtain a certification upon completion of the course, you will need to pay the Certification Fee separately.

After the training, you make book your exam directly through PeopleCert.org

Online Proctored Exam (Facilitated by PeopleCert)

Course Outline

Module 1: ITIL 4 Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

Module 2: The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

Module 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

Module 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Module 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Enablement
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Module 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Registration

Single Course Promo

18,000
Regular Fee
4,000
less
New Student Discount
5,000
less
Alumni Discount

Schedules

november 2023

sat04nov(nov 4)9:00 amsun05(nov 5)7:00 pmInstallation, Storage and Compute (70-740)Windows Server 2016Physical Class

sat11nov(nov 11)9:00 amsun12(nov 12)7:00 pmNetworking with Windows Server (70-741)Windows Server 2016Physical Class

thu16nov(nov 16)9:00 amfri17(nov 17)7:00 pmBasic Networking Wired & WirelessNetwork & SecurityPhysical Class

thu16nov(nov 16)9:00 amsun19(nov 19)7:00 pmBasic Networking + CCTV Security Surveillance2 Course PackagePhysical Class

sat18nov(nov 18)9:00 amsun19(nov 19)7:00 pmCCTV Security SurveillanceInstallation & ManagementPhysical Class

sat18nov(nov 18)9:00 amsun19(nov 19)7:00 pmIdentity with Windows Server (70-742)Windows Server 2016Physical Class

sat18nov(nov 18)9:00 amsun19(nov 19)7:00 pmMicrosoft Azure Fundamentals (Exam AZ-900)Network & SecurityPhysical Class

fri24nov(nov 24)9:00 amsun26(nov 26)7:00 pmMicrosoft Azure Administrator (Exam AZ-104)Network & SecurityPhysical Class

sat25nov(nov 25)9:00 amsun26(nov 26)7:00 pmITIL v4 FoundationIT Service ManagementPhysical Class

sat25nov(nov 25)9:00 ammon27(nov 27)7:00 pmFDAS | Fire Detection & Alarm SystemNetwork & SecurityPhysical Class

december 2023

fri08dec(dec 8)9:00 amsun10(dec 10)7:00 pmFDAS | Fire Detection & Alarm SystemNetwork & SecurityPhysical Class

sat09dec(dec 9)9:00 amsun10(dec 10)7:00 pmITIL v4 FoundationIT Service ManagementPhysical Class

sat09dec(dec 9)9:00 amsun10(dec 10)7:00 pmMicrosoft Azure Fundamentals (Exam AZ-900)Network & SecurityPhysical Class

fri15dec(dec 15)9:00 amsat16(dec 16)7:00 pmBasic Networking Wired & WirelessNetwork & SecurityPhysical Class

fri15dec(dec 15)9:00 amsun17(dec 17)7:00 pmMicrosoft Azure Administrator (Exam AZ-104)Network & SecurityPhysical Class

fri15dec(dec 15)9:00 ammon18(dec 18)7:00 pmBasic Networking + CCTV Security Surveillance2 Course PackagePhysical Class

sun17dec(dec 17)9:00 ammon18(dec 18)7:00 pmCCTV Security SurveillanceInstallation and ManagementPhysical Class